Insights · Leadership

Leadership

Leading a retail team is not a position — it is a daily practice. These articles explore what real leadership looks like on the shopfloor: building belief, raising standards, and making coaching the default operating mode.

Featured in Leadership

Borrowed belief: how confidence becomes performance.

The principle behind everything I do on the shopfloor — and why most retail managers underestimate what their team is capable of.

Louise Lally · 7 min read · Jan 2026

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More in Leadership

Leadership

The first 90 days as a new retail manager: what nobody tells you.

The gap between the job description and the reality — and the four capabilities that make or break early tenure.

Louise Lally · 8 min read · 2025

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